1.1 General – About the Company #
The Company operates a nationwide real estate brokerage that provides a variety of services including residential, commercial, property management, lending, business opportunities and syndication. The Company provides franchise opportunities to independently owned and operated franchised branches in all 50 states. The Company operates company-owned and operated branches and is duly licensed as a real estate brokerage in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and the District of Columbia. The Company is licensed as a Delaware corporation, under the following name: ANDREW ARROYO REAL ESTATE INC. and doing business as AARE and ENSURE (herein referred to as “AARE” or the “Company”). Additionally, the brokerage is a member of the National Association of REALTORS® and several state and local Associations of REALTORS®, as well as several other societies and organizations. Contact management to gain access to a complete list of all state and local REALTORS® associations and Multiple Listing Service affiliations nationwide.
1.2 Best Practices Manual’s Mission – To Document Solid Policies and Procedures #
The Company has cultivated a talented, hardworking group that is focused on delivering results for its clients. A unique aspect of the Company’s approach to real estate success is centered on policies and procedures aimed at eliminating the liability of selling real estate and training its associates how to provide the most ethical conduct possible at all times. For associates that work with the Company, these procedures are designed to ensure that the transfer, sale, or acquisition of a home is done properly, legally, and as painless and hassle-free as possible for the clients. The Company trains its agents to provide exceptional customer service and to adhere to an intensive and ongoing ethics training program. With clear and constant broker-agent contact forming the basis for this approach, this best practices manual, including policies and procedures, is the foundation for how the Company’s Associates conduct its real estate practice.
Failure to follow the policies and procedures in this manual will result in termination.
1.3 Importance of Reading the Manual Completely and Updates #
You are encouraged to read this entire manual before you conduct any real estate transactions with the company. Updates will be published from time to time and provided for your review. You may be asked to sign an affidavit at any time if a significant update is published. Copies of the significant changes will be provided to you so that you may review the changes only instead of re-reading the entire manual. Any agent mentoring other agents must ensure that the mentored agents are following the policies and procedures of this manual at all times and will be held responsible for their actions. All conduct by agents must comply with the manual.
For your convenience, certain text has been made bold to help you remember items that occur frequently. This does not mean that you should skim the manual and only read the bold text.
1.4 Statement of Business Principles #
The following principles form the basis for executing the mission statement of the Company. Associates, management, and staff of the Company work as a team to accomplish the mission statement and will abide by these principles.
- Professionalism: Professionalism at the Company means approaching the business with ethical conduct toward our customers and clients. Abiding by the REALTOR® CODE OF ETHICS forms the basis of that standard. Constant training and education keep us informed and at the peak of awareness for our customers and clients. Each Associate, staff member and independent contractor of the Company is pledged to these ideals.
- Integrity: Simply put, honesty in all business dealings is the best way to get and keep business over the long term. Simple honesty also forms the basis for the best business protection we can get. It is a simple, effective, efficient, and cost effective risk reduction method.
- Profitability: The Company is in business to make profits in the course of its ordinary activity. Each Associate and staff member has a responsibility to the Company to contribute to its profitability whether it is in terms of direct production of revenue or careful expenditure of Company funds.
This Best Practices Manual including policies and procedures for the Company is designed to guide each Associate and staff member in the most important areas of Company activity. If a matter is not covered, bring it to the attention of the owner for possible inclusion in future revisions. If a matter is covered, the Associate or staff member is expected to act in accordance with this Manual. Failure to act in accordance with the Company’s policy will be taken into account in future evaluations of the Associate or staff member.
AARE welcomes each new Associate and employee into a professional, ethical and profitable real estate sales office.
