Topic · 12 policies
Complaints, disputes & lawsuits
Complaints, escrow disputes, arbitration, regulator audits
- 14.11Complaint Handling ProceduresOne of the simplest and most cost effective risk reduction methods is a good complaint handling process. Accordingly, the Company establishes the following procedures…
- 15.1GeneralYou are required to immediately report problems to the Company that pertain to: - Any party having questions or complaints, whether written or verbal, involving any…
- 15.2Disputes during EscrowIf a dispute arises during an escrow between the seller, buyer, the listing or cooperating Broker, third-party vendors, servicers, or other entities, and/or the Company…
- 15.3Agent Owned PropertyAny property in which you have, or will acquire, an ownership, financial, or other legal interest, either wholly or partially, is “Agent-Owned Property.” The purchase…
- 16.1Intra-Office Disputes between AssociatesFirst, never tell or involve the client/customer in any dispute between Associates. Second, the agents must try to come to an acceptable resolution themselves. All…
- 16.2Disagreements between Company and AssociateDisagreements or disputes between Associates and the Company pertain to: - A conflict arising out of, or in connection with, their business relationship and dealings. -…
- 16.3ArbitrationIn matters of arbitration, dispute resolution services of the local Association of REALTORS® or an attorney may be employed, at the discretion of the Company. The…
- 16.4Code of Ethics and License Law ViolationsIn matters of alleged violation of the NAR Code of Ethics, MLS rules, and/or real estate law, an attorney may be employed at the discretion of the Company. The…
- 10.58Real Estate Commission ComplaintsAssociates agree to discuss with their Broker any previous or current complaints on record with any State, MLS, local Board, State regulation or any other governing…
- 10.60Pending, Closed or Potential LawsuitsAny Associate that has been involved in any pending, closed or potential lawsuit must disclose the details of that lawsuit and provide a written explanation of the facts…
- 6.12Regulators, Government Officials – Inquires/Visits/SubpoenasAny inquiry by a government official, whether by telephone, letter, or in person, should immediately be forwarded to the Broker or Manager. In the absence of the Broker…
- 6.13State Real Estate Regulator, Commission or Department AuditsCompany policy is to cooperate fully with any audit from any State regulator or real estate commission and provide records in a timely fashion. Below are the methods and…
