16.1 Intra-Office Disputes between Associates

First, never tell or involve the client/customer in any dispute between Associates. Second, the agents must try to come to an acceptable resolution themselves.

All intra-office disputes must be reported promptly to the Company. In the event Associates cannot meet a satisfactory agreement among themselves, the Company shall hear both sides of the argument in a meeting with the involved parties. If, in the sole judgment of the Company, a legitimate dispute exists, the Company will make a determination of action to follow. In the event the Company’s action is not satisfactory to any party, the complaint may be taken to the local Association of REALTORS® for disposition through its dispute resolution procedure.