Section 16
Resolution of Disputes
4 policies
In order to reach a fair resolution, disagreements between Associates or other personnel within the Company regarding leads or sales are to be handled through the following processes. Such disputes may involve, among other things:
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The equitable right to work with a certain prospect.
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The right to a share of the commission when more than one Associate knowingly or unknowingly works with the same customer/client.
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The percentage split of commission or fee earned when two Associates have worked with the same customer/client.
- 16.1Intra-Office Disputes between AssociatesFirst, never tell or involve the client/customer in any dispute between Associates. Second, the agents must try to come to an acceptable resolution themselves. All…
- 16.2Disagreements between Company and AssociateDisagreements or disputes between Associates and the Company pertain to: - A conflict arising out of, or in connection with, their business relationship and dealings. -…
- 16.3ArbitrationIn matters of arbitration, dispute resolution services of the local Association of REALTORS® or an attorney may be employed, at the discretion of the Company. The…
- 16.4Code of Ethics and License Law ViolationsIn matters of alleged violation of the NAR Code of Ethics, MLS rules, and/or real estate law, an attorney may be employed at the discretion of the Company. The…
