14.16 Risk Control
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Company policy is to control risk by all ethical means.
Of primary importance is dealing with any complaint or potential for complaint before it turns into litigation.
Risk control means addressing an issue when it first arises by attempting to find a solution as soon as possible. The ultimate solution or settlement may seem expensive, but a settlement made where liability is likely to occur is much cheaper than risking litigation. Even if the licensee wins the litigation, the legal fees and costs to achieve the win usually exceed a settlement amount agreed to prior to litigation.
