4.25 Telephone Policy

General

The company utilizes a phone service to answer inbound calls during normal business hours Monday through Friday. If a caller requests a specific agent, the caller is given the agent's cell phone number and email so they may contact them directly. All other calls are sent to the Manager for distribution. The Company has a nationwide toll free number for customers and clients to call 888-32-AGENT (888-322-4368). Agents are advised to use their personal cell phones to conduct their business and are responsible for the cost of their personal cell phones.