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Section 14 · Risk Reduction

14.36 Prohibited Actions

2 min readLast updated: edition

In the sale or rental of property, unless an exemption applies, no Associate may take any action that will discriminate against another in the seven protected classes listed in Section 14 above. Among the prohibited actions are the following examples:

  • To refuse to rent or sell housing.

  • To refuse to negotiate for housing.

  • To make housing unavailable.

  • To deny a dwelling.

  • To process an application more slowly or otherwise act to delay, hinder or avoid the sale, rental, or financing of property.

  • To set different terms, conditions or privileges for sale or rental of a dwelling.

  • To provide differing housing services or facilities.

  • To falsely deny that housing is available for inspection, sale, or rental.

  • To channel or steer any person toward or away from a property.

  • To "for profit" persuade owners to sell or rent (blockbusting).

  • To deny anyone access or membership in a facility or service (such as a multiple listing service) related to the sale or rental of housing.

  • To refuse to make a mortgage loan.

  • To refuse to provide information regarding loans.

  • To impose different terms or conditions on a loan, such as different interest rates, points, or fees.

  • To discriminate in appraising property.

  • To refuse to purchase a loan or to set different terms or conditions for purchasing a loan.

  • To threaten, coerce, intimidate, or interfere with anyone exercising a fair housing right, or assisting others who exercise that right.

  • To advertise any statement that indicates a limitation or preference based on the seven protected classes (this prohibition against discriminatory advertising applies to single family and owner-occupied housing that is otherwise exempt from the Fair Housing Act).

  • To refuse to let a disabled person make reasonable modifications, at their expense, to a dwelling or common areas if necessary for the disabled person to use the housing.

  • To refuse to make, if necessary, reasonable accommodations in rules, policies, practices, or services for the disabled person to use the housing.